Terms of sale.

Who sells, and what

These terms apply to sales of plants, trees, pots and accessories on garinto.ma, and to home services (fruit tree planting, Balcony Makeover, vegetable garden). The seller is [Company name], route de Bouskoura, Casablanca, RC (trade register number) [RC], ICE (Moroccan company identifier) [ICE], reachable on +212 6 00 00 00 00 and at bonjour@garinto.ma.

You accept them when you order. The version that applies is the one online on the day of your order.

Your order

You choose your plants, their size and pot, your town and your delivery day. Before you confirm, a summary shows you the details and the total price, delivery included: you can still change anything. The sale is concluded when you receive our confirmation: on screen, then by e-mail if you gave us your address. Order updates come by e-mail too.

If a plant is no longer available or not looking good enough to send, we let you know before delivery and offer you another size, another plant, or a refund for that item.

Prices

Prices are in dirhams (MAD), all taxes included. Delivery charges depend on your town and are shown before you order; delivery is free on orders of 500 MAD or more. See charges by town.

Plants are alive: the plant delivered may differ slightly from the photo (shape, number of leaves, flowering), and its height may vary by about 10% from the size shown, with or without the pot depending on the product page.

Payment

• Orders are paid in cash on delivery. For now, this is the only way to pay.
• Services need no deposit: a gardener calls you to confirm the date, and you pay on the day of the work, in cash. Card is only possible if the team has a terminal with them: ask when we call.

Online card payment is not offered yet. If it is added later, it will go through an approved payment provider, and we will never see your card number.

Delivery

We deliver on your town’s delivery round days. An order placed before 2 pm (Moroccan time) goes out on the next round. The day before, we send you a three-hour time slot; the driver calls 30 minutes ahead.

If you are out and have not named anyone to receive it, we come back on the next round, free of charge the first time. A second missed delivery may be charged at your town’s delivery price.

On receipt, open the box in front of the driver if you can. Visible damage should be reported straight away, or within 48 hours with a photo (see the guarantee below).

Your right to cancel

Under Law No. 31-08, you have 7 days to withdraw from your purchase, without giving a reason or paying any penalty. This period runs from receipt for a plant or an item, and from the order for a service.

To use it, simply tell us in writing (WhatsApp, e-mail or the contact form) with your order number. We collect the item on one of our rounds: the return cost is your town’s delivery price. We refund everything you paid, original delivery included, within 7 days of collection and at the latest within the 15-day period set by law, by bank transfer, or back to your card if you paid by card.

The right to cancel does not apply:

• to a plant damaged after delivery through the buyer’s doing (left exposed without protection, over- or under-watered, pruned, repotted or planted in the ground);
• to a service fully carried out before the end of the period, with your agreement;
• to arrangements made to measure at your request.

The Garinto guarantee

Arrived damaged. If a plant or pot arrives damaged, send us a photo within 48 hours of delivery. We deliver a replacement on the next round, free of charge, or refund you: your choice. There is no need to send the damaged item back.

Trees we plant. A tree planted by our team that fails to take within a year of planting is replaced and replanted free of charge, provided the watering we installed has not been turned off or altered.

These guarantees come on top of the legal guarantee against hidden defects in the item sold, under the Dahir on Obligations and Contracts (Morocco’s civil code), which you benefit from in every case.

Home services

For planting, the Balcony Makeover and the vegetable garden, the price is the one in the accepted quote. If the visit reveals an unforeseen constraint (access, waterproofing, water supply), we offer you a revised quote before starting; you remain free to refuse it, without owing us anything.

You can move or cancel an appointment free of charge up to 48 hours beforehand. After that, we may ask you to cover the costs already incurred (plants prepared, travel).

You give us access to the premises and to a water point. We leave the place clean and explain the care before we leave.

Complaints and disputes

For any complaint, write to us: a gardener will reply the same day, Monday to Saturday. We always look for an amicable solution first.

These terms are governed by Moroccan law. Failing agreement, the dispute may be brought before the competent court, including the court for where you live, as Law No. 31-08 allows.

Your personal data is processed as described in our privacy policy.